Shipping policy
We want getting your playROUNDZ kit to be as simple as playing it.
Free Shipping Within the Contiguous United States
Standard shipping is FREE on playROUNDZ orders shipped within the 48 contiguous United States.
Free shipping does not currently apply to Alaska, Hawaii, U.S. territories, or international destinations. If shipping is available to these locations, applicable shipping charges will be displayed at checkout.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
During new product launches, holidays, or periods of high demand, processing may take a little longer.
Estimated Delivery
After your order ships, standard delivery within the contiguous United States typically takes approximately 3–7 business days.
Delivery times are estimates and may vary due to the shipping carrier, weather, holidays, or other circumstances outside our control.
Tracking Your Order
When tracking is available, you’ll receive shipping confirmation and tracking information at the email address provided with your order.
Please allow some time for tracking information to update after your package has shipped.
Incorrect Shipping Addresses
Please make sure your shipping address is correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We’ll do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered fulfillment.
Lost, Damaged, or Missing Orders
If your playROUNDZ order arrives damaged, is missing an item, or appears to have been lost in transit, please contact us so we can help.
For damaged orders, we may ask for photos of the product and packaging so we can resolve the issue as quickly as possible.
Shipping Outside the Contiguous United States
Shipping to Alaska, Hawaii, U.S. territories, and international destinations may be limited or unavailable. If shipping is available to your location, available options and applicable charges will be displayed at checkout.
Questions?
If you have any questions about your shipment or order, please contact us through the contact information provided on our website.